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Must Help Pages Live Forever?

I’m pondering the 1998 article, Pages Must Live Forever (from Jakob Nielson’s Alertbox) while documenting the content aging report in MindTouch 2010 (Read the spec here, read the user guide here)....

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Even More Technical Documentation Wikis

Last spring I wrote up a blog entry pointing out some additional technical documentation wikis to add to a list I had in my “Wiki-fy Your Doc Set” presentation. A recent Twitter request asking for...

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Working at Rackspace with OpenStack

I’m finishing up my first partial week as a “Racker” – that’s what employees at Rackspace are called. I’m a special sort of a racker, a stacker, because I’ve joined the OpenStack team as the OpenStack...

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Observations from the Open Help Conference

I attended the Open Help Conference in lush, green, over-20-inches-of-rain Cincinnati over the weekend and learned so much. I wanted to share my observations in a longer format than the 140 characters...

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Why Wiki?

In OpenStack-land, the wiki was chosen before I got here. It has a couple of flaws for my vision for open source documentation, which became more apparent when I recently outlined my reasoning for...

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Wiki Best Practices from Wikia Content Team

I found this great set of best practices for wikis on the Wikia site. They host 275,000 wiki sites on all sorts of topics, and truly want to help people reach the most potential with their wiki by...

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Pick a beat for release notes

This is fun. Fedora has “beat writers” which harken to journalists tracking a story. Each beat is a section in the release notes. I found it while poking around on the Fedora wiki pages that describe...

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Must Read: Confluence, Tech Comm, Chocolate

“Who cares about printing money, let’s print chocolate!” –Chapter 23, Driving Wiki Development, Confluence, Tech Comm, Chocolate Do you need proof that Sarah Maddox, author of Confluence, Tech Comm,...

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What’s New in Conversation and Community?

Love this new cover, both photos are Creative Commons licensed once again. Let’s look between the covers though! While thinking about the second edition and how three years had passed, I was...

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Game Changers: Rackspace supporting Girlstart here in Austin

Creative, brave, resilient, these are all words we cherish for our daughters, our best friends, our coworkers, all those who have faced any sort of technical or scientific challenge and wondered if...

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